Terms and Conditions
1. Introduction
1.1 These Terms and Conditions (“Agreement”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Pickering Casino (“Pickering Casino,” “we,” “us,” or “our”), which operates the online gambling platform available at pickeringcasinocanada.com
1.2 By registering an account, accessing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
1.3 Pickering Casino operates under license number ON-773902, issued by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario. Our services are provided in accordance with Ontario’s gaming regulations and the Gaming Control Act, 1992.
1.4 We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services following any modifications constitutes your acceptance of the updated Terms and Conditions.
2. Account Registration and Eligibility
2.1 To register an account and use our services, you must:
a) Be at least 19 years of age
b) Be a resident of Ontario or physically present in Ontario when accessing our services
c) Not be excluded from gambling activities under any applicable laws or self-exclusion programs
d) Provide accurate and complete personal information during registration
e) Maintain only one account with Pickering Casino
2.2 During registration, you are required to provide:
a) Full legal name
b) Date of birth
c) Current residential address in Ontario
d) Valid email address
e) Valid phone number
f) Any other information reasonably requested to verify your identity
2.3 Identity Verification: All accounts are subject to identity verification. You agree to provide valid identification documents upon request, which may include government-issued photo identification, proof of address, and proof of payment method ownership. Verification must be completed before any withdrawal can be processed.
2.4 Account Security: You are solely responsible for maintaining the confidentiality of your account credentials. Any activities occurring under your account will be deemed authorized by you. You must immediately notify us of any unauthorized use of your account or other security breaches.
2.5 We reserve the right to suspend, limit, or terminate your account if we have reasonable grounds to believe:
a) You have provided false or misleading information
b) You are not legally eligible to use our services
c) You are accessing our services from outside Ontario
d) You have violated these Terms and Conditions or applicable laws
e) Your account has been compromised
3. Deposits and Withdrawals
3.1 Currency: All transactions on Pickering Casino are conducted in Canadian Dollars (CAD).
3.2 Deposits: We accept various payment methods for depositing funds into your account, including:
a) Credit/Debit Cards (Visa, Mastercard)
b) Interac e-Transfer
c) iDebit
d) InstaDebit
e) MuchBetter
f) ecoPayz
g) Bank Transfer
3.3 Minimum Deposit: The minimum deposit amount is $10.00 CAD or as otherwise specified for specific payment methods.
3.4 Maximum Deposit: Maximum deposit limits vary by payment method and account status. These limits are displayed in the Banking section of your account.
3.5 Withdrawals: Available withdrawal methods include:
a) Bank Transfer
b) e-Wallets (where available)
c) Credit/Debit Cards (where supported by the card issuer)
3.6 Minimum Withdrawal: The minimum withdrawal amount is $10.00 CAD.
3.7 Maximum Withdrawal: Standard accounts have a weekly withdrawal limit of $5,000 CAD and a monthly limit of $20,000 CAD. VIP members may receive higher limits based on their status level.
3.8 Processing Times: Withdrawal requests undergo a security review before processing. Typical processing times are:
a) E-wallets: 24-48 hours
b) Credit/Debit Cards: 3-5 business days
c) Bank Transfers: 3-7 business days
3.9 Verification Requirement: All withdrawal requests may require additional identity verification before processing, particularly for first-time withdrawals or high-value transactions.
3.10 Payment Method Restriction: Withdrawals must be processed, when possible, through the same method used for depositing funds, up to the amount deposited. Any additional funds may be withdrawn through an alternative available method.
3.11 Inactive Accounts: Accounts with no login activity for 12 consecutive months will be deemed inactive. We reserve the right to charge a monthly administrative fee of $5.00 CAD from the account balance after the inactive period. If the account balance reaches zero, the account may be closed.
4. Bonuses and Promotions
4.1 General Terms: All bonuses and promotions are subject to their specific terms and conditions, which should be read in conjunction with these general Terms and Conditions.
4.2 Eligibility: Bonuses are available only to eligible players who meet the specific criteria of each promotion. Pickering Casino reserves the right to determine eligibility at its sole discretion.
4.3 Wagering Requirements: Unless otherwise specified, all bonuses are subject to wagering requirements before any winnings derived from them can be withdrawn. Typical wagering requirements range from 30x to 40x the bonus amount.
4.4 Game Contributions: Different games contribute differently toward fulfilling wagering requirements:
a) Slots: 100%
b) Table Games: 10-20% (varies by game)
c) Video Poker: 10%
d) Live Dealer Games: 10%
e) Specific excluded games will be listed in the bonus terms
4.5 Maximum Bet: While using an active bonus, the maximum bet allowed is $5.00 CAD per spin or $0.50 CAD per line, unless otherwise stated in the specific bonus terms.
4.6 Expiration: Unless otherwise specified, bonuses expire 30 days after being credited to your account.
4.7 Bonus Abuse: We reserve the right to revoke bonuses and any winnings derived from them if we detect:
a) Exploitation of bonus systems or technical errors
b) Coordinated play between multiple accounts
c) Irregular or suspicious betting patterns
d) Any violation of the bonus terms and conditions
4.8 One Bonus at a Time: Players may have only one active bonus at any given time. A new bonus can only be claimed after the current bonus is completed or forfeited.
4.9 Bonus Cancellation: Players may request to forfeit an active bonus by contacting customer support. This will remove the bonus funds and any winnings derived from the bonus.
5. Gameplay Rules and Restrictions
5.1 Fair Play: All games on Pickering Casino operate using certified Random Number Generators (RNGs) to ensure fair and random outcomes. These systems are regularly tested by independent laboratories.
5.2 Game Rules: Each game has its own specific rules, which are accessible through the game information or help section. It is your responsibility to understand the rules of any game before playing.
5.3 Technical Issues: In the event of a technical malfunction or error:
a) If a game disconnects during play, it will resume from the point of disconnection when you reconnect
b) If a game malfunctions during a critical moment, the system will complete the round following pre-selected options or game rules
c) In case of a verified technical error that affects game outcomes, wagers affected by the error may be voided and refunded
5.4 Prohibited Activities: The following activities are strictly prohibited:
a) Using VPNs, proxies, or other methods to access our services from outside Ontario
b) Using any software, artificial intelligence, bots, or other automated methods to play games
c) Exploiting software bugs or vulnerabilities
d) Colluding with other players
e) Engaging in any form of fraudulent activity
f) Using Pickering Casino for any money laundering or other illegal purposes
5.5 Maximum Winnings: The maximum win from any single spin, hand, or game round is $250,000 CAD, unless explicitly stated otherwise for specific games or jackpots.
6. Responsible Gambling
6.1 Self-Assessment: We encourage all users to regularly assess their gambling habits and use our responsible gambling tools.
6.2 Deposit Limits: You may set daily, weekly, or monthly deposit limits through your account settings. Limit decreases take effect immediately, while increases require a 24-hour cooling-off period.
6.3 Loss Limits: You may set limits on the amount you can lose within a specified time period.
6.4 Session Time Limits: You may set limits on the duration of your playing sessions.
6.5 Reality Checks: Notifications will appear periodically during gameplay to inform you of your session duration and net wins or losses.
6.6 Cooling-Off Period: You may take a break from gambling by setting a temporary self-exclusion period from 24 hours up to 6 months.
6.7 Self-Exclusion: If you wish to self-exclude for a longer period, you may request self-exclusion for 6 months, 1 year, or 5 years. During self-exclusion, you will be unable to access your account or create a new one.
6.8 Account Closure: You may close your account at any time by contacting customer support. Account closure is permanent, and any remaining balance will be returned to you via an available withdrawal method.
7. Intellectual Property and Content
7.1 Ownership: All content on Pickering Casino, including but not limited to game software, graphics, images, logos, text, and design, is protected by copyright, trademark, and other intellectual property laws.
7.2 License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our services for personal, non-commercial purposes in accordance with these Terms and Conditions.
7.3 Restrictions: You may not:
a) Copy, modify, distribute, or create derivative works based on our content
b) Remove any copyright, trademark, or other proprietary notices
c) Use our content for commercial purposes
d) Reverse engineer, decompile, or disassemble any software or games
e) Use data mining, robots, or similar data gathering methods
8. Privacy and Data Protection
8.1 Privacy Policy: Our Privacy Policy, available on our website, details how we collect, use, store, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy.
8.2 Data Collection: We collect personal information necessary to:
a) Verify your identity and eligibility
b) Provide and improve our services
c) Comply with legal and regulatory requirements
d) Prevent fraud and money laundering
e) Communicate with you about your account and our services
8.3 Data Security: We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
8.4 Cookies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings.
9. Limitation of Liability
9.1 Service Provision: Pickering Casino provides its services “as is” and “as available” without warranties of any kind, either express or implied.
9.2 Technical Issues: We are not liable for any interruptions, delays, or failures in the operation of our services due to technical issues, system failures, or circumstances beyond our reasonable control.
9.3 Third-Party Content: We are not responsible for any third-party content, services, or websites that may be linked to or integrated with our services.
9.4 Limitation of Damages: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of our services.
9.5 Maximum Liability: Our total liability to you for any claim arising from or related to these Terms and Conditions shall not exceed the amount you deposited during the 30 days immediately preceding the date on which the claim arose.
10. Governing Law and Dispute Resolution
10.1 Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
10.2 Dispute Resolution: Any dispute arising out of or in connection with these Terms and Conditions shall be resolved through the following process:
a) We encourage you to contact our customer support to resolve any issues
b) If customer support cannot resolve the issue, you may submit a formal complaint through our website
c) If the complaint remains unresolved, it will be escalated to management for review
d) If you remain unsatisfied, you may refer the matter to the appropriate regulatory authority or seek legal remedies available under Ontario law
10.3 Exclusive Jurisdiction: You agree that the courts of Ontario shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions.
11. General Provisions
11.1 Entire Agreement: These Terms and Conditions, together with any additional terms, policies, and rules referenced herein, constitute the entire agreement between you and Pickering Casino regarding the use of our services.
11.2 Severability: If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
11.3 No Waiver: Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
11.4 Assignment: We may assign or transfer our rights and obligations under these Terms and Conditions without your consent. You may not assign or transfer your rights or obligations without our prior written consent.
11.5 Force Majeure: We shall not be liable for any failure to perform our obligations under these Terms and Conditions where such failure is a result of circumstances beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, or governmental actions.
11.6 Contact Information: For questions or concerns regarding these Terms and Conditions, please contact us at:
- Email: [email protected]
- Phone: +1 (866) 123-4567
- Mail: Pickering Casino Online, 123 Gaming Avenue, Pickering, Ontario L1V 2R3, Canada
By registering an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
