Responsible Gaming Policy

Our Commitment to Responsible Gaming

Pickering Casino is committed to promoting responsible gaming practices and providing a safe, fair, and supportive environment for all our players. We recognize that while gambling is an entertainment activity for most people, it can lead to problems for some individuals. Our responsible gaming framework is designed in accordance with the standards established by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario.

We implement a comprehensive approach that combines prevention, awareness, detection, and support to help our customers maintain control over their gambling activities.

Self-Assessment Tools

We encourage all players to regularly evaluate their gambling habits. Pickering Casino provides the following self-assessment resources:

• GameCheck Quiz: A quick questionnaire to evaluate your current gambling behaviors
• Risk Indicator: A tool that analyzes your playing patterns to identify potential risk factors
• Play History Review: Detailed records of your gaming history, including time spent, money wagered, and results
• Reality Check Features: Periodic notifications showing time spent and net win/loss during gameplay

These tools are accessible through the “Responsible Gaming” section of your account dashboard.

Account Control Features

Deposit Limits

You can set the following limits on your account:

• Daily Deposit Limit: Restricts deposits within a 24-hour period
• Weekly Deposit Limit: Caps deposits over a 7-day period
• Monthly Deposit Limit: Sets maximum deposits for a 30-day period

Limit decreases take effect immediately. Limit increases require a 24-hour cooling-off period before activation.

Session Management

Control your playing time with these features:

• Session Time Limits: Set maximum duration for gaming sessions
• Reality Checks: Configure automated notifications at set intervals
• Take-a-Break Reminders: Schedule reminders to pause gameplay

Loss Limits

Establish boundaries on potential losses:

• Daily Loss Limit: Maximum amount you can lose in a day
• Weekly Loss Limit: Maximum amount you can lose in a week
• Monthly Loss Limit: Maximum amount you can lose in a month

Once a loss limit is reached, you cannot place additional wagers until the limit period resets.

Temporary and Permanent Restrictions

Cooling-Off Periods

When you need a short break from gambling, you can activate a cooling-off period:

• 24 Hours: One-day break from gambling activities
• 7 Days: One-week break from gambling activities
• 30 Days: One-month break from gambling activities

During a cooling-off period, you cannot access your gaming account, but account management functions remain available.

Self-Exclusion Program

For longer-term restrictions, our self-exclusion program offers these options:

• 6 Months: Extended break from all gambling activities
• 1 Year: Long-term exclusion from gambling
• 5 Years: Maximum self-exclusion period

During self-exclusion:

• Your account will be closed
• You cannot create new accounts
• Remaining funds will be returned to your payment method
• You will be removed from marketing communications
• Attempts to circumvent self-exclusion violate our Terms and Conditions

To initiate self-exclusion, contact our support team or use the self-exclusion form in your account settings.

Support Resources

Ontario Problem Gambling Resources

Pickering Casino works with recognized problem gambling organizations:

• ConnexOntario: 24/7 helpline at 1-866-531-2600
• Gambling, Gaming & Technology Use: Online resources at pickeringcasinocanada.com
• Credit Counselling Society: Financial guidance at 1-888-527-8999
• Gamblers Anonymous: Support groups throughout Ontario

Account Monitoring and Intervention

Our responsible gaming team monitors player accounts for signs of problematic gambling behavior. When concerning patterns are detected, we may:

1. Send informational resources about responsible gaming
2. Impose temporary limits on account activities
3. Require a responsible gaming assessment before continued play
4. Initiate direct contact to discuss gambling habits

These interventions are designed to protect players showing potential signs of problem gambling.

Protection of Vulnerable Persons

Pickering Casino implements strict age verification to prevent underage gambling. We also maintain a policy of recognizing and addressing vulnerable players, including those who:

• Indicate they are gambling with borrowed money
• Express feelings of loss of control
• Display rapidly escalating deposit or betting patterns
• Repeatedly increase limits or attempt to circumvent restrictions
• Show signs of gambling while intoxicated

We reserve the right to limit or suspend accounts when necessary to protect vulnerable persons.

Employee Training

All Pickering Casino staff receive comprehensive training on responsible gaming, including:

• Recognition of problem gambling indicators
• Proper intervention procedures
• Knowledge of support resources
• Communication techniques for discussing sensitive issues

Our customer support team is specifically trained to handle responsible gaming concerns with sensitivity and discretion.

For additional information or support with responsible gaming tools, please contact our support team at [email protected] or call our dedicated helpline at +1 (866) 234-5678.