Account Requirements

Age and Residency Requirements

To create and maintain an account at Pickering Casino, you must:

Be at least 19 years of age
Be a resident of Ontario, Canada
Be physically located within Ontario when accessing our services
Not be excluded from gambling activities under any applicable laws or self-exclusion programs

These requirements comply with Ontario gambling regulations and are strictly enforced through our verification processes.

Registration Information

When creating an account, you must provide accurate and complete information, including:

Full legal name as shown on government-issued ID
Date of birth
Current residential address in Ontario
Valid email address
Valid mobile phone number
Gender
Preferred language for communications

All information must be accurate and up-to-date. Providing false information violates our Terms and Conditions and may result in account suspension or termination.

Account Verification Requirements

All accounts require verification to ensure compliance with regulatory requirements and prevent fraud. Verification typically occurs in two stages:

Basic Verification

Email verification through a confirmation link
Mobile phone verification through SMS code
Address verification through automated database checks

Enhanced Verification

Enhanced verification is required before processing withdrawals and may include providing:

Government-issued photo identification (passport, driver’s license, or Ontario Photo Card)
Proof of address dated within the last 3 months (utility bill, bank statement)
Proof of payment method ownership (partial credit card information or bank statement)
Additional documentation as required by regulatory standards

Documents must be clear, unaltered, and show all four corners. Our security team reviews all submissions, typically within 24-48 hours.

Account Security Requirements

Account holders must:

Create a secure password (minimum 8 characters with upper/lowercase letters, numbers, and special characters)
Keep login credentials confidential
Not share account access with anyone
Not use automated programs or bots
Notify us immediately of any suspected unauthorized access
Enable two-factor authentication (strongly recommended)

You are responsible for all activity that occurs under your account credentials.

Responsible Gambling Requirements

All account holders must:

Set personal deposit limits before commencing play
Complete a self-assessment questionnaire during registration
Review responsible gambling tools available in account settings
Acknowledge problem gambling resources available in Ontario

Pickering Casino reserves the right to implement mandatory limits or temporarily suspend accounts showing patterns of at-risk behavior.

Account Maintenance Requirements

To maintain your account in good standing:

Log in at least once every 12 months to avoid inactive status
Update personal information promptly if it changes
Respond to periodic verification requests in a timely manner
Maintain only one account per person
Comply with all Terms and Conditions

Accounts with no activity for 12 consecutive months may incur a $5.00 CAD monthly administrative fee until the balance reaches zero or activity resumes.

Account Restrictions

Pickering Casino reserves the right to restrict accounts that:

Show signs of fraudulent activity
Violate our Terms and Conditions
Access our services from outside Ontario
Exhibit problem gambling behavior
Are subject to legal restrictions
Attempt to circumvent platform security measures

Restrictions may include deposit limitations, temporary suspensions, or permanent closure depending on the severity and nature of the issue.

For any questions regarding account requirements, please contact our customer support team at [email protected] or call +1 (866) 123-4567.