FAQ

Creating and Managing Your Casino Account

Registration Process and Requirements

How do I create an account?
Click “Sign Up” on our homepage. Complete the form with your personal information, create a username and password, accept our Terms & Conditions, and verify your email to activate your account.

Is there an age requirement?
Yes. You must be at least 19 years of age to register and play, in accordance with Ontario gambling regulations.

Account Management and Verification

Can I have multiple accounts?
No. Each player is permitted only one account. Multiple accounts violate our Terms and may result in account closure.

How do I verify my account?
Upload government-issued photo ID, proof of address (under 3 months old), and sometimes proof of payment method through the “Account Verification” section.

Understanding Deposits and Withdrawals

Available Payment Methods

What payment methods are available?
We accept Credit/Debit Cards (Visa, Mastercard), Interac e-Transfer, iDebit, InstaDebit, MuchBetter, ecoPayz, and Bank Transfer.

What are the minimum and maximum deposit amounts?
Minimum deposit is $10. Maximum limits vary by payment method and account status. Check current limits in your Banking section.

Withdrawal Process and Timeframes

How long do withdrawals take?
E-wallets: 24-48 hours
Credit/Debit Cards: 3-5 business days
Bank Transfers: 3-7 business days

All withdrawals undergo security review, adding 24-48 hours to processing time.

Is there a withdrawal limit?
Standard accounts have weekly limits of $5,000 and monthly limits of $20,000. VIP members receive higher limits based on status.

Ensuring Your Security and Privacy

Data Protection Measures

How do you protect my information?
We use SSL encryption for all data transmissions and store personal information on secure servers with strict access controls.

Do you use two-factor authentication?
Yes. Enable optional 2FA in your account settings to require a verification code when logging in from new devices.

Account Security and Responsible Gaming

What if I suspect unauthorized access?
Contact support immediately, change your password, and review your account activity.

How can I set gambling limits?
Access responsible gambling tools in your account settings for deposit limits, wager limits, session time limits, and self-exclusion options.

Navigating Promotions and Bonuses

Welcome Bonus Information

How do I claim the welcome bonus?
Select “Claim Bonus” during your first deposit. Make a qualifying deposit and the bonus will be credited automatically.

Do bonuses have wagering requirements?
Yes. Typically 30x to 40x the bonus amount before withdrawal. Specific terms are provided with each promotion.

Ongoing Promotional Terms

Can I have multiple active bonuses?
No. Complete or forfeit an active bonus before claiming another.

How do I opt out of bonuses?
Contact support or adjust communication preferences in your account settings.

Exploring Our Game Library

Game Selection and Categories

What types of games do you offer?
Slots, table games (blackjack, roulette, baccarat, craps), video poker, live dealer games, progressive jackpots, and specialty games.

Can I play games for free?
Yes. Most games (except live dealer) offer demo mode for practice.

Game Fairness and Technical Information

What are your RTP percentages?
Between 94% and 98%, varying by game. Find specific RTP in each game’s information section.

Are the games fair?
Yes. All games use certified RNGs tested by independent laboratories, with regular audits required by our license.

Benefiting From Our Loyalty Program

Points Accumulation and Redemption

How does the loyalty program work?
Earn 1 point per $10 wagered on slots and $20 on table games. Redeem points for bonus credits at 100 points = $1.

Do loyalty points expire?
Yes, after 90 days of inactivity.

Loyalty Tiers and Benefits

What are the loyalty tiers?

1. Bronze: Basic benefits
2. Silver: Faster withdrawals, weekly cashback
3. Gold: Dedicated account manager, higher limits
4. Platinum: Exclusive promotions, monthly cashback
5. Diamond: VIP events, highest limits, priority support

Tier status is reviewed monthly based on activity.

Partnering Through Our Affiliate Program

Becoming an Affiliate Partner

How can I become an affiliate?
Visit affiliates.pickeringcasinocanada.com, complete the application with your details and marketing strategy, and our team will review within 48 hours.

What commission structure do you offer?
Revenue share starting at 25%, increasing based on performance.

Affiliate Payments and Resources

How are affiliate payments made?
Monthly payments for previous month’s earnings, with $100 minimum threshold. Methods include bank transfer, Bitcoin, and e-wallets.

What marketing materials do you provide?
Banners, landing pages, text links, and real-time reporting tools. Custom materials available on request.

Technical Issues and Compatibility

System Requirements

What are the minimum system requirements?
Windows 10/11 or macOS 10.13+, latest browser versions, 5 Mbps internet connection, and iOS 12+ or Android 8+ for mobile.

Is there a mobile app?
Yes, for iOS and Android. Our website is also mobile-responsive.

Troubleshooting Connection Issues

How do I resolve connection problems?
Try refreshing your browser, clearing cache, switching to wired connection, closing bandwidth-heavy applications, or restarting your device.

What happens if a game disconnects?
Games resume from the disconnection point. For disconnections during critical moments, the system completes the round following pre-selected options, with winnings credited to your account.