Privacy Policy

Introduction

This Privacy Policy explains how Pickering Casino (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website, mobile applications, and services (collectively, the “Services”). We are committed to protecting your privacy and handling your data transparently.

By accessing or using our Services, you consent to the data practices described in this Privacy Policy.

Information We Collect

Personal Information You Provide

We collect personal information you voluntarily provide when registering an account, making deposits, requesting withdrawals, or communicating with us:

Full name
Date of birth
Gender
Contact information (email address, phone number, residential address)
Government-issued identification details
Payment information (partial credit card numbers, bank account details)
Self-exclusion preferences
Communications with our customer support
Account preferences and settings

Information Collected Automatically

When you use our Services, we automatically collect:

Device information (IP address, device type, operating system, browser type)
Login data (dates, times, duration)
Gaming activity (games played, wagers, results)
Transaction history
Website interaction (pages visited, buttons clicked)
Location data (to verify Ontario residence)
Cookies and similar technologies data

Information from Third Parties

We may receive information about you from:

Identity verification services
Payment processors
Fraud prevention agencies
Credit reference agencies
Self-exclusion databases
Marketing partners (where permitted by law)

How We Use Your Information

We use your personal information for the following purposes:

Service Provision and Account Management

Creating and maintaining your account
Processing deposits and withdrawals
Providing customer support
Verifying your identity and eligibility
Delivering the gaming services you request
Optimizing user experience

Legal and Regulatory Compliance

Verifying age and identity
Preventing fraud and money laundering
Detecting suspicious or prohibited activities
Complying with regulatory reporting requirements
Enforcing our Terms and Conditions
Implementing responsible gambling measures

Security and Risk Management

Protecting against unauthorized access
Ensuring secure transactions
Preventing fraudulent activities
Monitoring for suspicious behavior
Conducting security audits and assessments

Communication and Marketing

Sending service announcements and updates
Providing information about promotions and offers
Responding to your inquiries
Conducting surveys and collecting feedback
Sending responsible gambling information

You can opt out of marketing communications at any time through your account settings or by contacting customer support.

Legal Basis for Processing

We process your personal information based on:

Performance of our contract with you
Compliance with legal obligations
Our legitimate interests (when not overridden by your rights)
Your consent, where specifically requested

Information Sharing and Disclosure

We may share your information with:

Service Providers

Payment processors
Identity verification services
Cloud hosting providers
Customer support systems
Analytics providers
Marketing service providers

Regulatory Authorities

Alcohol and Gaming Commission of Ontario (AGCO)
iGaming Ontario
Financial intelligence units
Law enforcement agencies (when required by law)

Corporate Transactions

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, subject to standard confidentiality arrangements.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of personal and financial data
Secure Socket Layer (SSL) technology
Firewalls and intrusion detection systems
Regular security assessments
Access controls and authentication requirements
Staff training on data protection
Secure data storage systems

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Specific retention periods include:

Account information: For the duration of your account plus 7 years
Transaction records: Minimum 7 years (for regulatory compliance)
Communications: 2 years from the date of communication
Marketing preferences: Until you withdraw consent

When personal information is no longer required, we securely delete or anonymize it.

Your Privacy Rights

As an Ontario resident, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information (subject to legal requirements)
Object to processing of your information
Withdraw consent for optional data processing
Request a transfer of your data (data portability)
Lodge a complaint with the Privacy Commissioner of Ontario

To exercise these rights, contact us at [email protected] or through our customer support. We will respond to your request within 30 days.

Cookies and Similar Technologies

We use cookies and similar technologies to:

Maintain your session
Remember your preferences
Analyze usage patterns
Enhance site security
Improve our Services

You can manage cookie preferences through your browser settings. Blocking certain cookies may impact functionality of our Services.

International Data Transfers

Your personal information is primarily stored and processed in Canada. However, limited data may be transferred to service providers in other countries. When transferring data internationally, we ensure appropriate safeguards are in place to protect your information.

Children’s Privacy

Our Services are strictly for individuals 19 years of age or older. We do not knowingly collect personal information from individuals under 19. If we discover we have collected information from someone under 19, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date. We will notify you of any material changes through email or a prominent notice on our Services. Continued use of our Services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Privacy Officer
Pickering Casino
123 Gaming Avenue
Pickering, Ontario L1V 2R3
Canada

Email: [email protected]
Phone: +1 (866) 123-4567

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Ontario.